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Terms of Service

Last updated: 22 July 2026

Terms of Service - Pharmacy Weight Loss Kenilworth

Pharmacy Weight Loss Kenilworth
GPhC Registration No. 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By accessing our website or placing an order, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Kenilworth is a GPhC-registered online pharmacy operating in Kenilworth, UK (GPhC No. 9012511). We provide online weight loss consultations and prescription services. We are regulated by the General Pharmaceutical Council and comply with all applicable UK pharmacy legislation.

2. Eligibility

To use our services, you must:

We reserve the right to decline any request for treatment if it is not clinically appropriate. Our clinical team makes all prescribing decisions independently and in the best interest of patient safety.

3. Prescriptions

All prescription medications supplied by us require a valid prescription issued by a registered prescriber. Our prescribers will review your medical questionnaire and may request additional information or refuse to prescribe if treatment is deemed unsuitable.

You must provide accurate and complete medical information. Providing false or misleading information may place your health at risk and could constitute fraud. Prescriptions are issued at the sole discretion of our clinical team and cannot be guaranteed.

Prescription medications are supplied for personal use only and must not be shared with others.

4. Payment

Payment is required at the time of placing your order. We accept major debit and credit cards. All transactions are processed securely. Prices include VAT where applicable and are displayed clearly before checkout.

We reserve the right to amend our prices at any time. Orders are charged at the price displayed at the time of purchase. If a pricing error occurs, we will notify you before processing your order and offer the option to proceed at the correct price or cancel.

5. Delivery

Once your prescription has been reviewed and approved by our pharmacist, orders are dispatched within 1 working day. Delivery timescales may vary depending on your chosen courier and external factors beyond our control.

Medications are dispatched in discreet, secure packaging. It is your responsibility to ensure someone is available to receive the delivery. We cannot accept responsibility for delays caused by incorrect address details provided by you or factors outside our control, including courier delays or adverse weather.

6. Cancellations and Refunds

You may cancel your order before it has been approved by the prescriber for a full refund. Once a prescription has been issued and your order has been dispatched, we are unable to offer a refund due to the nature of prescription medications and patient safety regulations.

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receipt and we will arrange an appropriate resolution. Refunds for eligible claims will be processed within 14 days.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Our services are not a substitute for professional medical consultation with your GP or specialist.

You should always inform your GP of any medications prescribed through our service. If you experience any adverse effects, you should stop using the medication and seek immediate medical attention. We accept no liability for any adverse outcomes resulting from failure to disclose accurate medical information.

8. Data and Privacy

We handle your personal and medical data in accordance with UK GDPR and the Data Protection Act 2018. Your data is used solely for providing and improving our services. We aim to respond to all data-related enquiries within 48 hours. Full details are set out in our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact us through our website. We are committed to resolving any concerns promptly and professionally.