Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Kenilworth | GPhC Registration No. 9012511 | Last updated: July 2026

Pharmacy Weight Loss Kenilworth is a GPhC registered online pharmacy weight loss clinic serving patients in Kenilworth, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are the data controller for the personal information you provide to us. Our pharmacy is registered with the General Pharmaceutical Council (GPhC No. 9012511) and operates as an online weight loss clinic. If you have any questions about how we handle your data, please contact us using the details provided at the end of this policy.

2. Data We Collect

To provide you with safe and effective pharmacy services, we collect and process the following categories of personal data:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and delivery address
Health data: Medical history, current medications, weight, BMI, and other clinical information necessary to assess your suitability for weight loss treatment
Payment data: Billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is treated with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss medication through our clinical consultation process
To allow our registered pharmacist to review and approve your prescription before dispensing
To process and dispatch your order — delivery is made within 1 working day of pharmacist approval
To communicate with you about your order, treatment, or any clinical concerns
To maintain accurate medication and dispensing records as required by law
To comply with our legal and regulatory obligations as a GPhC registered pharmacy

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and the provision of healthcare (for special category health data).

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly
Analytics cookies: Used to gather anonymous usage statistics to improve our service
Preference cookies: Used to remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your data in limited circumstances with:

Delivery partners: To fulfil and dispatch your order
Payment processors: To securely handle your payment transactions
IT and platform providers: Who support the operation of our website and systems
Regulatory bodies: Such as the GPhC or NHS, where legally required
Other healthcare professionals: Where clinically necessary and appropriate

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance, or longer where required by law. Financial records are retained for 6 years. After the applicable retention period, your data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is stored securely and access is restricted to authorised staff only.

8. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Kenilworth
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

If you believe your data rights have not been respected, you are entitled to raise a concern with the relevant supervisory authority responsible for data protection in the UK.